Privacy Policy

Last Updated: June 5, 2026

CSL Doors & Security (“we,” “us,” or “our”) is a family-owned locksmith, door, and security company located in Fenton, Missouri, and serving the greater St. Louis area. We are committed to protecting your personal information and being transparent about how we collect and use it. This Privacy Policy explains our practices when you visit csl-stl.com or contact us for services.

1. Information We Collect

We may collect the following types of information:

Contact information you voluntarily provide, such as your name, phone number, email address, and service address when you request a quote, schedule a service, or fill out our contact form.
Communications, including messages and details you share when you call us, email us, or submit a form on our website.
Website usage data collected automatically, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs — collected via cookies and analytics tools (see our Cookie Policy for details).

2. How We Use Your Information

We use the information we collect to:

Respond to your service inquiries and provide quotes
Schedule and perform locksmith, door, security, or related services at your property
Communicate with you about appointments, follow-ups, or promotions
Improve our website and understand how visitors interact with it
Comply with legal obligations and protect the rights and safety of our customers and staff

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We may share your information in limited circumstances:

Service partners: We may share information with trusted third-party service providers (such as scheduling software, email platforms, or payment processors) who assist us in operating our business. These parties are required to keep your information confidential.
Analytics and advertising tools: We use Google Analytics (via Google Tag Manager) and Facebook Pixel to understand website traffic and measure the effectiveness of our advertising. These tools may collect anonymized data about your visit. Please see Section 5 for more details.
Legal requirements: We may disclose your information if required by law or in response to a valid legal process (such as a court order or subpoena).
Business transfer: If CSL Doors & Security is acquired, merged, or sold, customer information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. Contact form submissions and service records are generally retained for up to five (5) years.

5. Third-Party Analytics and Advertising

Our website uses Google Tag Manager, Google Analytics, and the Meta (Facebook) Pixel. These tools help us understand how visitors find and use our site and measure the performance of our online advertising. These services may set cookies on your device and collect data in accordance with their own privacy policies:

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Cookies

We use cookies and similar tracking technologies on our website. For a full explanation of the cookies we use and how to manage them, please review our Cookie Policy.

7. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights and Choices

You may contact us at any time to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to our legal obligations)
Opt out of receiving marketing communications from us

We will respond to all requests within a reasonable time.

10. Links to Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

CSL Doors & Security
2275 Cassens Drive, Fenton, MO 63026
Phone: 636-282-5625
Website: csl-stl.com/contact